How to make payments:
Payment Terms: Payment for service is due upon receipt of invoice unless specified otherwise.
Service Hours: Tech Support and Website Assistance is available between 9am and 5pm, Monday through Friday, excluding major holidays.
Billing: Billing cycles and rates are determined by the initial agreement of service. Projects and support outside of a written contract are billed at a flat rate approved before work is completed.
Technical Support: The time spent resolving issues are billed at a flat rate. Anchor Wave recognizes the importance of resolving technical issues quickly and efficiently as possible. Account Managers may need to discuss and research issues with other team members. It is important to know, encountering irregularities and managing unexpected consequences are inherent to problem-solving and troubleshooting services.
Estimates: Anchor Wave does not guarantee any quoted rate estimated for technical support, content management or design and functionality. In the event estimated time is projected to exceed initial quote, Anchor Wave will notify client to update the status of the quote. Estimates are valid 30 days from date given.
Prepaid Hours & Retainers: Prepaid hours are to be used for hourly services (technical support, content management, design and functionality) completed within 12 months of the purchase date. Prepaid hours cannot be used for any contract work (hosting, internet marketing, website creation).
Late Payments: We reserve the right to withhold future services and/or assess a monthly service charge equal to 1.5% of all the fees which are 30 past due. In no event will the service charge be greater than permitted by any applicable law. We also reserve the right to apply funds held as a retainer against any past due amounts.
Billing Concerns: Should you have any concerns about the quality of the service provided or how you were billed, Anchor Wave expects to be notified immediately, so that we may work with you to resolve the issue. Anchor Wave can only accept responsibility for work performed on your site for a reasonable period of time. It is your obligation to test the site’s full functionality immediately after work is completed and provide feedback to the Anchor Wave team member.
In the event of a billing dispute, you must contact Anchor Wave in writing, within 30 days of the invoice date. If you do not, the work done and subsequent billing will be considered accepted and all charges will stand as invoiced. A dispute with a portion of the bill does not affect the rest of the bill. All undisputed portions must be paid within the stated terms of the invoice.
Contract Termination: Cancellation of any contract is subject to the specific terms of the signed agreement. Notice of cancellation must be given to the account manager assigned to your contract in writing. Cancellation are not retroactive and prior payments made toward the agreement are not prorated. To complete termination of billing and service, a Stop-Service Agreement must be signed.
Agreement and Service Renewal:
Confidentiality: Anchor Wave treats all their clients with a level of confidentiality, and will gladly sign appropriate non-disclosure agreements as required.
Anchor Wave Digital Marketing Agency
Anchor Wave Digital Marketing Agency
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.