When evaluating web design firms for your business needs, customer service should be at the top of your list. Great customer service will ensure that your design firm can maintain your website and update your online presence as your business grows and changes. Below are three good questions to ask in order to determine whether a web design firm offers excellent customer service:
Do they respond quickly to your concerns?
When you hire a web design firm, you should expect them to be responsive to your questions and concerns. If your current vendor takes days or even weeks to return your emails and phone calls, it may be time to find a new firm. At Anchor Wave, we do our best to respond to clients’ concerns in a timely and helpful manner.
Do they have a system for handling technical problems?
When a link or page on your business website is broken, your web design firm should give you the tools to make simple repairs or have a system in place for handling your technical support requests. Even the smallest issue can make your business seem unprofessional in the eyes of your customers—that’s why Anchor Wave has systems in place to identify and remedy technical problems as they arise.
Do they provide responsive account management?
With email, live chat, and even social media, there are several ways to provide customer service in today’s business world. Still, there’s no substitute for live interactions with real people who are familiar with your business needs. That’s why Anchor Wave dedicates talented account representatives for every client. Our account managers will respond quickly and address all of your web design concerns in real time.
Are you getting the level of customer service and technical support you need? If you’re looking for a web design team that cares, contact the experts at Anchor Wave in Tucson. Give us a call at (520) 622-3731 to find out more about our online marketing and website design services.